A big frustration after your Fibre order has been processed by your ISP is the waiting time till connection installation takes place.
Therefore we have set up a display below to assist our clients with regards to the time frame they can expect. From when an order is processed until installation.
This, of course, is based on which fibre infrastructure supplier is chosen.
These estimates are based on the lead times given to Haloweb by suppliers as well as the average it sees in the day-to-day operations.
The installation time relies on the time an order is placed with us and installation on the client’s premises. Activation is not included as these processes don’t always run concurrently.
Every fibre supplier is different and has their own enterprise model with useful resource constraints. Certain suppliers, however, can open orders at totally different phases.
Suppliers who solely open orders, when the realm is totally put in, will seem sooner than suppliers who make signup available when they’re earlier within the roll-out part.
Complex installations tend to go a lot faster than free-standing houses. This is because of municipal permits, damage to pavements and any additional issues that might arise during the process.
Schedule for Installation
Turnaround time for orders can be affected by the following elements:
Acquiring municipal permits, getting consent from body corporates, getting power to equipment, coping with residents’ objections, and trenching delays – such as avoiding water and power infrastructure.
Delays can be triggered by many different aspects such as clogged sewer pipes where the infrastructure is used.
Below you will find a schedule with installation times. However the set up lead times are only a guide, based on averages and can fluctuate.
Fibre Set up times
Herewith the time frame that can be expected.
|Fibre Set-up Times|
|Fibre Supplier||ETA – Working Days|
|Connectivity Services at Steyn City||7 days|
|Century City Connect||7 days|
|Teralink Networks||7 days|
|Evotel North Riding||7 days|
|Maboneng Light Speed Internet||2 weeks|
|Metrofibre Networx||2 weeks|
|SA Digital Villages Complexes||2 weeks|
|SA Digital Villages Suburbia||2 weeks|
|TT Connect||12 weeks|